What We Offer

Insurance Policy Servicing & Back-Office Support

Policy Expert provides comprehensive operational support for Canadian insurance brokerages throughout the entire policy lifecycle. From new business processing and mid-term policy changes to renewals, cancellations, certificates, and post-migration support, we help brokerages reduce administrative workload while improving efficiency and accuracy.

What We Handle

Our Core Services

New Business Processing

Review, verify and process complete new business submissions for efficient policy issuance.

Review and process new business submissions to ensure that applications and supporting documentation are complete before binding or issuance.

  • Receive new business requests through email or the Agency Management System (AMS)
  • Verify the application, quote, payment information, notes, and insured's signed authorization
  • Review submissions for completeness
  • Resolve missing information or discrepancies with the Account Manager or Underwriter when required

Endorsement Processing

Manage mid-term policy changes accurately while coordinating documentation, approvals, and policy updates.

Receive endorsement requests through email or the Broker Management System (BMS).

  • Review client instructions
  • Verify supporting documentation
  • Coordinate with Underwriters
  • Update the Broker Management System

Policy Cancellations

Process cancellations accurately while protecting bundled policies and verifying required authorizations.

Review and process policy cancellations carefully to help prevent incorrect effective dates or unintended cancellation of related policies.

  • Review the reason for the cancellation or policy lapse
  • Verify the insured's signed authorization
  • Process the cancellation using the correct effective date and policy line
  • Confirm bundled Home and Auto policies to avoid unintended cancellations

Certificates of Insurance (COI)

Prepare and issue Certificates of Insurance quickly while verifying coverage and certificate-holder requirements.

Prepare, verify, and deliver Certificates of Insurance according to client requirements and brokerage procedures.

  • Prepare and issue COIs using client templates or agency standard operating procedures
  • Verify certificate-holder information
  • Confirm coverage requirements
  • Deliver the completed COI by email

Coverage Summaries & Renewal Proposals

Prepare professional renewal documentation highlighting coverage updates and premium changes.

Prepare clear policy summaries and renewal documentation to support client discussions and brokerage renewal workflows.

  • Prepare coverage summaries to support renewal discussions
  • Create renewal proposals highlighting coverage changes
  • Clearly identify premium differences

Reinstatements & NOC Tracking

Monitor reinstatements, approvals and Notice of Cancellation activities from start to finish.

Monitor reinstatement activity and Notice of Cancellation (NOC) timelines while maintaining accurate records and communication history.

  • Monitor policy reinstatement timelines and approvals
  • Process approved reinstatements in the BMS
  • Track Notice of Cancellation activities
  • Document client communications

Policy Checking

Review issued policies against quotes and applications to ensure complete accuracy before delivery.

We review issued policies against the original quote, signed application, and binder to confirm accuracy and consistency before the policy is finalized.

Homeowners Personal Auto (incl. OPCFs) Condo & Tenants Commercial Auto Commercial Property

Data Cleanup (Post-Migration)

Support brokerages after BMS migrations by correcting and updating client and policy records.

Support brokerages following BMS migrations by identifying and correcting incomplete or inconsistent records.

  • Perform data cleanup following BMS migrations, including TAM-to-EPIC migrations
  • Identify and correct data inconsistencies
  • Update client records
  • Update policy numbers
  • Correct classifications and other important policy information

Reports – DASH & CGI AutoPlus

We assist brokerages by pulling DASH and CGI AutoPlus reports to obtain a driver's automobile insurance history, including policy history, claims history, and coverage information. These reports support quoting, underwriting, new business processing, renewals, and policy verification by providing insurers and brokers with accurate historical insurance records.

We assist brokerages by pulling DASH and CGI AutoPlus reports to obtain a driver's automobile insurance history, including policy history, claims history, and coverage information.

  • Pull DASH reports for driver automobile insurance history
  • Pull CGI AutoPlus reports for policy, claims, and coverage history
  • Support quoting and underwriting with accurate historical records
  • Support new business processing, renewals, and policy verification

Staffing & Coverage

Flexible Operational Support

Whether you're managing staff absences, seasonal workloads, business growth, or unexpected operational demands, Policy Expert can seamlessly become an extension of your brokerage team.

Is your team short-staffed? Policy Expert steps in for vacation coverage, maternity leave, sick leave, resignations, and peak renewal season so your team can stay focused on your clients.

We've Got You Covered

We can seamlessly add experienced insurance professionals to your brokerage, helping you maintain exceptional service while reducing operational pressure.

Common Situations We Support

Customer inquiries
Insurance quoting
Policy servicing & endorsements
Certificates of Insurance (COIs)
Billing inquiries
Payment reminders
Claims support
Administrative & back-office tasks

Need Extra Operational Capacity?

Whether you need support for a few days, a few weeks, or a long-term engagement, Policy Expert becomes an extension of your brokerage team—allowing you to stay productive while maintaining exceptional client service.

Systems We Work In

Software & Systems We Support

Our team is comfortable working within established brokerage workflows and learning new systems and processes based on client requirements.

EPIC Applied Rating Services Power Broker Carrier Portals + Other Brokerage Management Systems

Our Process

How We Support Your Brokerage

Initial Inquiry

Tell us about your brokerage, workload, and operational support requirements.

Discovery Consultation

We discuss your workflows, priorities, systems, service expectations, and support needs.

Workflow and Support Planning

We define the tasks, processes, communication methods, and service approach required for the engagement.

Ongoing Operational Support

Our team provides organized, dependable support while maintaining communication with your brokerage.

Why Policy Expert

Why Choose Policy Expert

Canadian Brokerage Experience

Hands-on operational experience supporting Canadian insurance brokerages.

Fast Turnaround

Efficient workflows that keep brokerage operations moving.

Quality & Accuracy

Every transaction is carefully reviewed before completion.

Flexible Operational Support

Scale operational support based on workload, staffing, or business growth.

Common Questions

Frequently Asked Questions

We work as an operational support partner, assisting with agreed back-office tasks and workflows based on the brokerage's requirements, systems, and service priorities.

Our services are designed to complement existing teams. We can support routine operations, workload increases, temporary staffing gaps, special projects, or specific back-office functions.

Yes. Support can be structured around temporary staffing needs, employee absences, workload increases, data cleanup projects, or other defined operational requirements.

Our experience includes EPIC, Power Broker, Applied Rating Services, carrier portals, and other brokerage management systems. We are also comfortable learning new systems and workflows.

Our services include new business processing, endorsements, cancellations, Certificates of Insurance, coverage summaries and renewal proposals, reinstatements and NOC tracking, policy checking, post-migration data cleanup, and reports.

We assist brokerages by pulling DASH and CGI AutoPlus reports to obtain a driver's automobile insurance history, including policy history, claims history, and coverage information. These reports help support accurate quoting, underwriting, new business applications, renewals, and policy verification.

We recognize the importance of confidentiality in insurance operations and follow professional processes for responsible information handling, access, and communication.

Complete the consultation form or contact us directly. We will arrange an initial discussion to understand your workflows and operational support requirements.